Refunds & Returns
All merchandise is guaranteed to be fresh and should be inspected immediately upon arrival. Credit will not be granted if unsatisfactory items are discarded or partially consumed. Please keep all packaging intact for returns. All claims must be made within twenty-four hours of receipt of shipment and a return authorization code will be issued. No returns will be accepted without this code. Once claim is received and accepted by Kolikof Caviar & Gourmet, we will automatically reship merchandise. Please keep all packaging intact for any returns.
ALL RETURNS MUST BE SHIPPED TO:
Kolikof Caviar & Gourmet
Attn: Customer Service
149 S. Barrington Ave. #792
Los Angeles, CA 90049
ALL PRICES ARE SUBJECT TO CHANGE WITHOUT PRIOR NOTICE.
Our food items are guaranteed to be fresh. They are perishable and are to be refrigerated and inspected upon delivery. If there is reason for return, items must be unopened, unconsumed, and all packaging must be unopened. Gift cards are non-returnable.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Sale items (if applicable)
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. This would likely occur only rarely during shipping. If you need to exchange it for the same item, we must be notified within 24 hours of receipt of your defective goods.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Using a trackable shipping service or purchasing shipping insurance. Kolikof Caviar & Gourmet does not guarantee that we will receive your returned item.